We ship to the following countries: 

- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal 
- Romania
- Slovakia 
- Slovenia 
- Spain 
- Sweden

If your country is not on the list feel free to contact us at: customerservice@mansted.dk and we will do our best to help you. 

Orders within Denmark will be delivered within 1–3 business days. Shipping to other EU countries may take up to 5 business days.

Please get in touch if your order hasn't arrived within the expected timeframe and we will check your order status. You can e-mail us at: customerservice@mansted.dk

Denmark:

• GLS parcel shop delivery: 49 DKK
• Home delivery: 99 DKK
• Free parcel shop delivery on orders over 599 DKK

Sweden:

• Parcel shop delivery: 99 DKK
• Home delivery: 99 DKK
• Free parcel shop delivery on orders over 599 DKK

Other EU countries:

• Parcel shop delivery: 15 EUR
• Free parcel shop delivery on orders over 99 EUR

Yes, you can alter your order, but you have to be quick! Please send us an email at customerservice@mansted.dk as soon as possible and we will see what we can do. If the order has already been processed we will not be able to modify it.

Your order confirmation is automatically sent to your email address when you place an order. If you haven't received it within 24 hours, please check your spam or junk folder first — it may have been diverted there. If you still can't find it, please get in touch at customerservice@mansted.dk and we will look into it for you.

Yes. We'll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation email, you'll receive a tracking reference which you can use to check the progress of your order online.

There is only a short window between when you place your order and when we start processing it. If you contact us straight away after ordering at customerservice@mansted.dk, we may be able to cancel your order before it is processed. If not, we will dispatch your order and you are welcome to return it to us upon receiving it in accordance with our Refund Policy.

We accept the following payment methods: Visa, Mastercard, American Express, Maestro and MobilePay (Denmark only).

We only take payment once your order has been shipped.

We aim to process refunds within 5 business days of receiving your returned item. Please note that your bank or card provider may take a few additional days to process the payment back into your account. We'll contact you by email as soon as your refund has been processed.

If you haven't heard from us within 10 business days of posting your return, please don't hesitate to get in touch at customerservice@mansted.dk or +45 93 60 68 33.

Yes, you can return or exchange an item within 30 days of receiving it. Simply notify us within 30 days of delivery and send the item back to us within 30 days of notifying us. Items that show signs of use beyond simply trying them on may result in a partial refund to reflect any loss in value. Please note that return shipping is at your own cost.

If you return within 14 days of receiving your order, we will also refund your original standard delivery cost in accordance with EU consumer law.

For full details on how to return an item, please see our Refund Policy.

If you need to return an item, please follow these steps:

• Pack the item securely and place a note inside the parcel with your name and order number
• Ship the parcel to:
  Frisbæk ApS
  Naverland 22A
  2600 Glostrup
  Denmark
  
• Make sure the parcel is delivered Monday–Friday, 8:00–16:00 (our warehouse opening hours)
• Keep your postal receipt and tracking number until the return is complete

We recommend using a trackable shipping service as you are responsible for the parcel until it reaches us. If you have any questions, please contact us at : 
Phone : +45 93 60 68 33
E-mail: customerservice@mansted.dk

In the rare event that your order arrives damaged or faulty, please take photos of the product and email our customer service team at customerservice@mansted.dk with your order number and details. We'll respond within 1 business day. You may choose to return the item for a full refund, exchange it for a fault-free item, or keep it with an agreed price reduction.

If you simply don't like the product, we'll gladly accept it back as a return within 30 days of receiving it, providing it shows no signs of use beyond simply trying it on. Please see our Refund Policy for full details.

This depends on the carrier or shipping method you choose when returning your item. Once we receive your return, we'll notify you by email. We aim to process refunds within 5 business days of receiving the item, but please allow a few additional days for your bank or card provider to process the refund into your account.

Yak & wool : To protect the environment – airing garments outside can be used instead of every second wash, especially if damp outside. We recommend handwash in 30°C tepid water with liquid wool soap. Place garment flat while drying. Use steam iron.

Cotton, linen/hemp & modal : Machine wash on the wool programme, at 30°C with mild liquid soap. Turn inside out. Place garment flat while drying – away from the sun. Use steam iron.

We strive to use only pure yarns, or a mix of pure qualities, in cotton, linen/hemp, wool & yak.
In this way we can secure qualities that feels soft to the skin.