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Refund policy

Last updated: 18 September 2026

Not quite right? No problem. Here is how returns and refunds work at mansted. Questions? Email customerservice@mansted.dk or call +45 93 60 68 33.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to return it. You can start your return at any time on our returns page.

2. 14-Day Right of Withdrawal (EU Customers)

As a customer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the item, without giving any reason. You can exercise this right by:

The 14-day period is met as long as you notify us before it expires, and you then have 14 days to send the item back.

If you withdraw within 14 days, we refund the price of the goods as well as the standard delivery cost of your original order. If you return between day 15 and day 30, we refund the price of the goods.

3. Return Conditions

Your item must show no signs of use beyond simply trying it on, as you would in a shop. If an item shows signs of use beyond this, we may reduce the refund to reflect the loss in value. Please include a note with your name and order number inside the parcel.

4. How to Return an Item

Start your return on our returns page, where you can either buy a prepaid return label and follow the guided steps, or send the item back yourself with any carrier.

If you send it yourself:

  1. Pack the item securely and place a note inside with your name and order number.

  2. Ship the parcel to the return address below.

  3. Make sure the parcel can be delivered Monday to Friday, 8:00–16:00.

  4. Keep your postal receipt and tracking number until the return is complete.

We recommend a trackable shipping service, as you are responsible for the parcel until it reaches us.

5. Return Address

Frisbæk ApS
Naverland 22A
2600 Glostrup
Denmark

6. Return Shipping Costs

To keep our prices fair for everyone, we ask that customers cover the cost of return shipping. If your item arrived damaged or incorrect, we will of course cover the return costs. Just contact us at customerservice@mansted.dk or +45 93 60 68 33 and we will sort it out right away.

7. Refund Processing Time

Once we receive and inspect your return, we will notify you by email. Approved refunds are processed within 5 business days of receiving the returned item and are issued to your original payment method. Your bank or card provider may need a few additional days to post the refund to your account.

8. Defective or Damaged Items

If you receive a defective or damaged item, please contact us at customerservice@mansted.dk with a photo and a short description of the issue. You can choose to:

  • Return the item for a full refund

  • Have it replaced with a fault-free item

  • Keep it with an agreed price reduction

We will resolve it as quickly as possible.

9. Exchanges

We do not offer direct exchanges. If you would like a different size or colour, please contact us at customerservice@mansted.dk before you send anything back, so we can check availability. Then return the original item and place a new order. This does not affect your right of withdrawal on the original order.

10. 2-Year Legal Guarantee

Under EU consumer law (Directive 2019/771) and the Danish Sale of Goods Act, you have a 2-year legal guarantee on all goods purchased from us. If a product turns out to be defective, you are entitled to have it repaired or replaced, or to receive a price reduction or a refund, depending on the nature of the defect. The guarantee does not cover normal wear and tear or damage caused by incorrect use or care.

11. Questions?

If you have any questions about your return, or have not received your refund within the expected timeframe, please contact us at customerservice@mansted.dk or call us at +45 93 60 68 33.