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Terms of service

Last updated: 18 September 2026

Welcome to mansted's Terms of Service. We have kept the legal essentials but explained them in everyday language, so you can quickly find what matters to you. If anything is unclear, please email us at customerservice@mansted.dk or call +45 93 60 68 33 – we are ready to help.

1. General Information

Frisbæk ApS (CVR DK 37932108)
Naverland 22A, 2600 Glostrup, Denmark
Phone: +45 93 60 68 33
E-mail: customerservice@mansted.dk

Throughout these terms, “we” / “us” means Frisbæk ApS, the company behind mansted, and “you” means you as our customer.

2. Agreement to Our Terms

When you place an order on mansted.dk, you accept the terms on this page. The newest version is always here, so please review it each time you shop. If you do not accept these terms, you will not be able to place an order.

3. Ordering from mansted.dk

  • Age requirement: You must be 18 or older, or have parental / guardian consent.

  • Store hours: The webshop is open 24/7. Orders placed on weekends or public holidays are processed the next business day.

  • Order steps:

    1. Add items to your cart.

    2. Review your cart & details.

    3. Click “Pay now” – your order is placed.

    4. Receive an order confirmation by email (our agreement is now binding).

  • Need to correct something? Contact us immediately at customerservice@mansted.dk or +45 93 60 68 33.

  • Order refusal: We may cancel an order if payment cannot be verified, the order appears fraudulent, or an obvious website error has occurred. You will be notified and fully refunded.

4. Prices & Payment

  • Currencies:

    • If your delivery address is in Denmark or Sweden, you pay in DKK.

    • If your delivery address is in any other EU country, you pay in EUR.

    • The webshop shows the correct currency once you enter your shipping address.

  • VAT included: All prices include the VAT rate for your delivery country. The exact VAT amount is shown in your order summary before you pay.

  • Transparent total: At checkout you will clearly see:

    1. Product subtotal (in DKK or EUR, including VAT)

    2. Chosen shipping cost

    3. Grand total – the amount you authorise on your card.

  • Payment timing: Your bank may reserve the amount when you place the order, but we only capture payment when your parcel ships. The initial hold is released automatically according to your card issuer’s rules.

  • Accepted methods: Visa, Mastercard, Maestro, American Express and MobilePay (Denmark only).

5. Delivery

  • Estimated times

    • Denmark: 1–3 business days

    • Other EU countries: 2–5 business days

  • Delivery method: Orders to Denmark are delivered to your chosen GLS parcel shop or to your home address. Orders to other EU countries are delivered to a local parcel shop. Home delivery is available in selected EU countries – see our Shipping Policy for prices and details.

  • Risk: We carry the risk until the goods are delivered to you or your chosen parcel shop. After delivery, the responsibility is yours.

6. Wrong / Faulty Product

If something is wrong with your order, email customerservice@mansted.dk or call +45 93 60 68 33 with your order number and a photo of the issue. You may choose:

  • Return for a full refund

  • Replacement with a fault-free item

  • Keep it with an agreed price reduction

We cover return shipping for faulty or incorrect items.

7. Warranty Complaints (2-Year Legal Guarantee)

  • Under the Danish Sale of Goods Act you have a 2-year right to complain about defects.

  • Please contact us as soon as possible after discovering a defect; a complaint made within 2 months of discovery is always considered in time.

  • The guarantee does not cover normal wear and tear or damage caused by incorrect use or care.

  • Contact: customerservice@mansted.dk / +45 93 60 68 33.

8. Returns – How To

Start your return on our returns page, where you can either buy a prepaid return label and follow the guided steps, or send the item back yourself with any carrier.

If you send it yourself:

  1. Pack the item securely and place a note inside the parcel with your name and order number.

  2. Ship to:
    Frisbæk ApS
    Naverland 22A
    2600 Glostrup
    Denmark

  3. Make sure the parcel can be delivered Monday–Friday, 8:00 – 16:00 (our warehouse opening hours).

  4. Keep your postal receipt and tracking number until the return is complete.

Tip: Use a trackable shipping service – you are responsible for the parcel until it reaches us. If the item shows signs of use beyond simply trying it on, we may deduct a fair amount from your refund to reflect any loss in value.

9. 14-Day Right of Withdrawal (EU)

  • Countdown: 14 days from the day you receive your order. No reason needed.

  • Tell us before the 14 days expire: start your return on our returns page, use the withdrawal button on our website, or email customerservice@mansted.dk.

  • Send back within 14 days after you notify us (return shipping at your cost).

  • Refund: We refund the product price plus your original standard delivery cost within 5 business days of receiving the returned item. We may wait until we have received the item or proof that you have sent it. Refunds are issued to your original payment method unless we agree otherwise.

10. 30-Day Return Policy

On top of the 14-day right of withdrawal, we accept returns up to 30 days after you receive your order. If you return between day 15 and day 30, we refund the product price; delivery costs are not refunded. The return conditions in section 8 apply.

For full details, see our Refund Policy.

11. Force Majeure

Extraordinary events outside our control (e.g. natural disaster, strike) may delay or prevent delivery. We will keep you informed and either find a solution or refund you.

12. Personal Data

We respect your privacy. See our Privacy Policy for how we handle your data.

13. Website Errors

We strive for accuracy, but typos or price errors may occur. We reserve the right to correct errors and will contact you if they affect your order.

14. Assignment

We may transfer our rights and obligations (e.g. in a company reorganisation). Your consumer rights stay the same.

15. Complaints & Dispute Resolution

  1. Contact us first: customerservice@mansted.dk / +45 93 60 68 33 – we are keen to help.

  2. If unresolved, you can complain to Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, or via their online portal: https://kpo.naevneneshus.dk.

16. Governing Law & Venue

All purchases are governed by Danish law. Disputes are settled by the competent Danish court, without limiting the rights you have as a consumer in your own country.

Thank you for reading. We want you to feel confident shopping with us. Any doubts? Reach out at customerservice@mansted.dk or call us at +45 93 60 68 33 – we are always happy to help.